Welcome to Xennon General Solutions (Pty) Ltd (“Xennon”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
By submitting your personal information to us, using our website, or purchasing our products or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please do not use our website or services.
Your Consent
By providing your personal information and/or using our website, products, or services, you give your voluntary, specific, and informed consent for Xennon General Solutions (Pty) Ltd to collect, process, store, and disclose your personal information in accordance with this Privacy Policy.
You may withdraw your consent at any time, subject to legal and contractual restrictions.
What Is Personal Information?
“Personal information” has the meaning ascribed to it in POPIA and includes, but is not limited to:
- Identifying information such as your name, ID number, email address, telephone number, and physical address
- Demographic information such as age, gender, nationality, or language
- Employment, educational, financial, or transactional information
- Online identifiers such as IP addresses and website usage data
- Correspondence and communications sent to us
- Any other information that identifies or can reasonably be linked to you
How We Collect Personal Information
We may collect personal information directly from you when you:
- Complete contact or enquiry forms on our website
- Request information, quotations, or services
- Purchase products or services from us
- Communicate with us via email, telephone, or other channels
- Interact with our website through cookies and analytics tools
Why We Collect and Process Personal Information
We collect, process, and store personal information for legitimate business purposes, including but not limited to:
- Identifying and verifying you
- Responding to enquiries and processing requests
- Providing products and services
- Processing payments and fulfilling orders
- Communicating with you regarding services, updates, or support
- Maintaining internal records
- Improving our website, products, and services
- Conducting research, analysis, and statistical reporting
- Preventing fraud, unlawful activity, and security risks
- Complying with legal and regulatory obligations
Disclosure of Personal Information
We do not sell or trade your personal information.
We may disclose your personal information to:
- Employees, contractors, or service providers who require the information to perform services on our behalf
- Third-party service providers such as IT, hosting, payment, or delivery partners, subject to confidentiality obligations
- Regulatory authorities or law enforcement where required by law
- A prospective buyer or seller if Xennon General Solutions (Pty) Ltd undergoes a business sale, merger, or restructuring
All disclosures are limited to what is necessary and lawful.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies are small text files stored on your device that help us:
- Analyse website traffic and usage patterns
- Improve website performance and functionality
- Understand user preferences
You may choose to accept or decline cookies through your browser settings. Declining cookies may affect certain website features.
Direct Marketing
We will only send you direct marketing communications where:
- You have provided consent, or
- It is otherwise permitted by law
You may opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.
Your Rights
In terms of POPIA, you have the right to:
- Request access to your personal information
- Request correction or deletion of inaccurate or outdated information
- Object to the processing of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
Requests must be made in writing and may require verification of your identity.
Security Safeguards
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
These measures include:
- Secure servers and firewalls
- Access controls and confidentiality obligations
- Encryption and secure communication protocols where appropriate
While we strive to protect your information, no system is completely secure.
International Transfers
If personal information is transferred outside South Africa, we will ensure that appropriate safeguards are in place to protect your information in accordance with POPIA standards.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Changes will become effective once published on our website. Your continued use of our website constitutes acceptance of the updated Privacy Policy.
Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.
Contact Details
Xennon General Solutions (Pty) Ltd
Email: info@xennon.co.za
Address: 5827 Dobbertjie Street, Crystal Park x32, Benoni, 1500, Gauteng, South Africa
Information Regulator
If you believe your rights under POPIA have been infringed, you may contact:
Information Regulator (South Africa)
Email: inforeg@justice.gov.za